Privacy Policy
This policy explains what information SMLabs collects through this website and how it is used.
Information we collect
We collect the information you voluntarily submit through our quote and contact forms — such as your name, institution or laboratory, work email, phone number, and the contents of your message. We may also collect basic technical information, such as browser type and pages visited, in order to operate and improve the site.
How we use your information
We use submitted information to respond to quote requests, provide Certificates of Analysis, answer research inquiries, and support existing orders. We may also use contact details to follow up about a request you initiated.
Sharing
We do not sell your personal information. We share information only with service providers that help us operate the website and communicate with you, or where required by law or valid legal process.
Data retention
We retain inquiry records for as long as needed to service your request and to meet our record-keeping obligations. You may ask us to delete your inquiry records at any time.
Cookies and site data
We use limited browser storage to remember your acknowledgement of our age and Research Use Only consent notice. You can clear this at any time through your browser settings.
Your choices
You may request access to, correction of, or deletion of the information you have submitted by emailing contact@smlabshq.com. We will respond to verified requests within a reasonable timeframe.
Children
This website is intended only for qualified researchers who are 21 years of age or older. We do not knowingly collect information from minors.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated effective date on this page.
Contact
Questions about this policy can be sent to contact@smlabshq.com.
This page is provided for general information and is not legal advice.